Privacy Policy

1. Introduction

ReviewedByPros (“we,” “our,” or “us”) operates a review platform that connects licensed and non-licensed home service professionals with information about their potential customers. This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with federal law and the laws of all 50 states, including the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Utah Consumer Privacy Act (UCPA), and other applicable privacy laws.

2. Who We Are and What We Do

ReviewedByPros is a business-to-business platform serving:

• Licensed Professionals: Contractors with state-issued licenses (plumbers, HVAC technicians, electricians, etc.)
• Non-Licensed Service Professionals: Handymen, cleaners, landscapers, painters, and other home service providers
• Our Service: We provide a platform where service professionals can post reviews about customers and search for information about potential customers to make informed business decisions.

3. Information We Collect

3.1 User Information (Service Professionals)

We collect information directly from our registered users (service professionals):

• Account Information: Name, email address, phone number, business name
• Professional Information: License numbers (if applicable), license type, years in business, service areas
• Verification Documents: Professional licenses, insurance certificates, business registrations
• Payment Information: Credit card information (processed securely through Stripe)
• Usage Information: Reviews posted, searches conducted, platform interactions

3.2 Customer Information (Third-Party Data Subjects)

We collect limited information about customers through our service professional users:

• Basic Identity: First and last name, phone number
• Location Information: City, state (not full street addresses)
• Service History: Job locations, project details, service dates
• Business Intelligence: Payment behavior, communication style, site conditions, project scope adherence

3.3 Automatically Collected Information

• Technical Data: IP addresses, browser type, device information, session data
• Usage Analytics: Platform navigation, feature usage, performance metrics
• Cookies and Tracking: As described in our Cookie Policy

4. Legal Basis for Processing

4.1 For User Data (Service Professionals)

• Contract Performance: To provide our platform services
• Consent: For marketing communications and optional features
• Legitimate Interest: Platform security, fraud prevention, service improvement

4.2 For Customer Data (Third-Party Data Subjects)

Legitimate Business Interest: We process customer information based on our legitimate business interests, which include:

• Professional Safety: Helping service professionals assess potential safety risks
• Business Efficiency: Enabling appropriate service professional-customer matching
• Fraud Prevention: Preventing duplicate or fraudulent reviews

5. Data Retention

We retain data for different periods based on legal requirements and business needs:

• Customer Data: Maximum 10 years from last service interaction
• User Accounts: Retained while account is active plus 90 days after deletion
• Reviews and Ratings: Permanently retained for platform integrity
• Payment Data: 7 years for tax and accounting purposes

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request information about personal data we process
• Right to Correction: Request correction of inaccurate personal data
• Right to Deletion: Request deletion of personal data (subject to legal and business requirements)
• Right to Portability: Receive personal data in a machine-readable format
• Right to Object: Object to certain types of data processing

To exercise these rights, contact us at support@reviewedbypros.com.

7. Data Security

We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Contact Information

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy.